Privacy Policy

1. Introduction

AA Technical Laboratory Services ("AATLS," "we," "us," or "our") operates the laboratory order management system at orders.aatls.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

When you use our Service, we may collect:

• Full name, email address, phone number
• Company/organization name
• Mailing and billing addresses
• Business information (for business accounts): Tax ID, business license, trade references

2.2 Payment Information

We use third-party payment processors (Stripe and Helcim). We do not store complete credit card numbers on our servers.

2.3 Automatically Collected Information

IP address, browser type, device information, pages visited, and geographic location.

3. How We Use Your Information

• Process laboratory orders and manage samples
• Process payments and manage invoices
• Send order confirmations and test result notifications
• Respond to inquiries and provide customer support
• Comply with legal and regulatory requirements
• Improve our Service and detect fraud

4. Information Sharing

We may share your information with:

• Payment Processors: Stripe, Helcim
• Accounting Software: QuickBooks
• Laboratory Systems: LabCollector
• Shipping Providers: For sample kit delivery
• Legal Authorities: When required by law

5. Data Retention

• Account data: Duration of account plus 3 years
• Order records: 7 years (regulatory requirement)
• Payment records: 7 years (tax compliance)
• Server logs: 90 days

6. Data Security

We implement appropriate technical and organizational measures including encryption in transit (TLS/HTTPS), secure password hashing, role-based access controls, and encrypted database backups.

7. Your Rights

You have the right to:

• Access your personal information
• Request a copy of your data
• Correct or update your information
• Request deletion of your data
• Opt out of marketing communications

8. California Privacy Rights (CCPA)

California residents have additional rights including the right to know, delete, and opt-out of data sales. We do not sell personal information.

9. Contact Us

For privacy inquiries or to exercise your rights:

AA Technical Laboratory Services
Email: [email protected]
Phone: 1-800-XXX-XXXX